Shipping Rates
The shipping rate to the United States is a Flat Rate.
Order Processing
Please allow 5-10 business days to process orders. Once order is shipped you will receive a tracking number via email. Please allow 2-5 days to arrive once shipped for domestic shipments. International shipments can take up to 10-21 days after shipped, this depends on your country's customs and delivery protocols. We are not responsible for any lost or stolen packages. If you have any questions regarding your order email connect@dream-core.net
Return policy
All sales are Final. No refunds or exchanges.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receipt at connect@dream-core.net. We will provide a prepaid return label and ensure a prompt replacement or refund.
Additional Information
- Restocking Fee: A restocking fee of 15% may apply to returns that are not due to defects or errors on our part.
- Lost or Stolen Packages: Dreamcore is not responsible for packages lost or stolen during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.
- Policy Changes: Dreamcore reserves the right to modify this return and exchange policy at any time. Changes will be posted on our website and will apply to orders placed after the date of posting.
Dreamcore International Return Policy
We understand that international shipping can present unique challenges. To address situations where an international order is returned to us, we've established the following policy:
1. Return-to-Sender Scenarios
An international shipment may be returned to us due to:
- Incorrect or Incomplete Address: The provided shipping address is invalid or missing essential details.
- Unclaimed Packages: The package arrives in the destination country but is not collected by the recipient within the carrier's holding period.
- Refused Delivery: The recipient declines the package, possibly due to unforeseen customs fees or other reasons.
2. Customer Notification and 30-Day Window
Upon receiving a returned package, we will promptly notify you via the email associated with your order. You then have a 30-day period from the date of this notification to contact us and arrange for reshipment or to request a refund. If we do not receive any communication within this 30-day window, Dreamcore will not be responsible for the goods, and no refund will be issued.
3. Reshipment Process
If you wish to have the order reshipped:
- Verification: Confirm that the original shipping address was correct or provide an updated address.
- Additional Costs: You may be responsible for any additional shipping fees incurred for the reshipment.
4. Refund Process
If you prefer a refund:
- Refund Amount: The refund will be processed to the original payment method, minus any shipping costs and fees incurred during the return process.
- Condition of Goods: Refunds are contingent upon the items being received in their original condition.
5. Prevention Measures
To minimize the chances of return-to-sender situations:
- Accurate Address: Ensure all shipping details are correct and complete when placing an order.
- Customs Fees: Be aware of potential customs duties or taxes in your country and be prepared to address them promptly.
- Tracking Orders: Monitor the provided tracking information to anticipate delivery and address any issues swiftly.
For any questions or assistance, please contact our customer service team at connect@dream-core.net
